Report on complaints over 2023/24 and an
changes to our overall process for handling complaints following
changes proposed by the Local Government and Social Care
Ombudsman
Decision type: Non-key
Decision status: For Determination
Wards affected: (All Wards);
Notice of proposed decision first published: 11/06/2024
Decision due: 3 Sep 2024 by Executive
Lead member: Executive Member for Corporate Services
Lead director: Head of Communications, Strategy and Policy
Contact: Ben Wood, Head of Communications, Strategy and Policy Email: benjamin.wood@eastherts.gov.uk.