The Chairman referred to performance indicator NI181 (Time taken to process Housing Benefit/Council Tax Benefit for new claims and change events) and queried whether these targets were being met by staff having to work a significant amount of overtime and weekend working. The Director of Customer and Community Services undertook to seek clarification and write to Members.
The Chairman referred to performance indicator EHP12 (Net cost/subsidy per visit) and whether this related to visits or swims. The Director of Customer and Community Services confirmed that this was an historical figure and that there was a need to revisit the figures. He undertook to do this.
The Committee received the report.
RESOLVED – that the report be received.