RESOLVED - that (A) the Council’s Customer Service Strategy be approved as detailed in Essential Reference Paper ‘B’ of the report submitted; and
(B) Officers be authorised to progress an outline project plan for its delivery, with any resource requests needed to deliver the Customer Service Strategy being reported to Corporate Business Scrutiny Committee on 26 May 2015 and the Executive on 2 June 2015.
(see also Minute 569)