59 2011/12 End of Year Service Planning Report PDF 43 KB
Additional documents:
Minutes:
The Leader of the Council submitted a report detailing a summary of 2011/12 Service Plan actions that had been achieved and also those that required a revised completion date or had been deferred/suspended.
Members were advised that the Authority would no longer be submitting a bid to secure the new watercourse and maintenance contract as, due to a change of plan by the Environment Agency, small contracts had now been included in a South of England contract, which was too large for the Authority to manage.
In response to a query from Councillor J Mayes, the Committee was advised that the implementation of an enhanced self-service telephony system should be completed by the end of May 2012. Councillor D Andrews commented that the automated telephone system appeared to be working well.
Councillor J Ranger congratulated Heads of Service and Officers for delivering service plan actions, particularly in the context of difficult times in 2011/12.
In response to concerns from Councillor J Ranger, the Director of Internal Services advised that 2011/12 had been a difficult year but there had been a steady improvement in access to Council information. Members were advised that an externally hosted web development tool would improve the visibility of the website from a customer perspective.
The Committee received the report.
RESOLVED – that the revised completion dates against the 2011/12 Service Plan actions be noted.