Issue - meetings

The Leader of the Council submitted a report detailing a summary of 2011/12 Service Plan actions that had been achieved and also those that required a revised completion date or had been deferred/suspended.

Members were advised that the Authority would no longer be submitting a bid to secure the new watercourse and maintenance contract as, due to a change of plan by the Environment Agency, small contracts had now been included in a South of England contract, which was too large for the Authority to manage.

In response to a query from Councillor J Mayes, the Committee was advised that the implementation of an enhanced self-service telephony system should be completed by the end of May 2012.  Councillor D Andrews commented that the automated telephone system appeared to be working well.

Councillor J Ranger congratulated Heads of Service and Officers for delivering service plan actions, particularly in the context of difficult times in 2011/12.

In response to concerns from Councillor J Ranger, the Director of Internal Services advised that 2011/12 had been a difficult year but there had been a steady improvement in access to Council information.  Members were advised that an externally hosted web development tool would improve the visibility of the website from a customer perspective.

The Committee received the report.

RESOLVED – that the revised completion dates against the 2011/12 Service Plan actions be noted.