456 Update on Revenues and Benefits Shared Services PDF 32 KB
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Minutes:
The Director of Internal Services submitted a report on progress on the shared service for Revenues and Benefits. He said that IT problems were causing a delay in fully integrating the two systems. In response to questions, he explained that the IT supplier would provide free support days rather than cash as compensation for this delay. He also reassured Members that the public would not feel any impact of the technical delay as Officers would continue to operate the two separate systems in parallel. Processing of claims would not be held up.
The Director undertook to provide Councillor Jones with details of the savings for the MTFP achieved by sharing these services.
The Committee decided to note the progress on the Shared Services.
RESOLVED – that progress to date be noted.