Issue - meetings
Update on Revenures and Benefits Shared Services
Meeting: 29/11/2011 - Corporate Business Scrutiny Committee (Item 456)
456 Update on Revenues and Benefits Shared Services 
PDF 32 KB
Additional documents:
- ERP B Revs Implementation of the Shared Revenues and Benefits Service 19 10 11 (3), item 456
PDF 45 KB
- Copy of PLAN_Implementation_Top_Level, item 456
PDF 22 KB
- ERPC Revenues and Benefits Operational Performance 19 10 11, item 456
PDF 79 KB
- Key features of the Revenues and Benefits Services, item 456
PDF 36 KB
Minutes:
The Director of Internal Services submitted a report on progress on the shared service for Revenues and Benefits. He said that IT problems were causing a delay in fully integrating the two systems. In response to questions, he explained that the IT supplier would provide free support days rather than cash as compensation for this delay. He also reassured Members that the public would not feel any impact of the technical delay as Officers would continue to operate the two separate systems in parallel. Processing of claims would not be held up.
The Director undertook to provide Councillor Jones with details of the savings for the MTFP achieved by sharing these services.
The Committee decided to note the progress on the Shared Services.
RESOLVED – that progress to date be noted.