Issue - meetings

The Programme Director of Change submitted a report on the progress that had been made on the Changing the Way We Work (C3W) programme.

He reported that the programme was progressing well.  A decant/phasing plan had been developed for the refurbishment of Wallfields and was in hand.  The first refurbished area was now occupied.  He praised the staff involved in particular IT and Facilities Management.

There were 50 homeworkers/casual homeworkers.  All employees were being reassessed and this could lead to an increase in homeworking.

The Electronic Document and Records Management System rollout plan had been agreed and was ongoing.

The Office Communications System had been installed throughout the Council Offices.  A number of Business Process Improvement (BPI) reports had been completed, were being carried out or were planned.  Significant additional funding had been obtained from Improvement East to support this work.

A review of the automated telephone payment system was underway.  This was being linked with the telecommunications review and implementation of chip and pin facilities.  An ATM was being installed in reception at Wallfields for payments to the Council.

The Head of Customer Services had been appointed as the Programme Manager as the Programme Director was leaving the Authority.  A Business Change Manager had also been made available to the Council free of charge by Capita to support the Programme Manager.

In response to questions from Members, the Programme Director explained the new Office Communications System provided a telephone via the computer for staff and their same phone number followed them around where ever they logged onto the system.  He said he was not aware of plans to change the switchboard number of the Council for the public.

The Committee decided to receive the report.

RESOLVED – that the report be received.