Issue - meetings

The Head of Environmental Services submitted a report presenting the seventh annual review of the Council’s ten-year leisure contract with Sport and Leisure Management Limited (SLM) trading as “Everyone Active”.

The Leisure Services Manager highlighted a number of key areas of success and referred Members to Essential Reference Paper ‘B’ of the report submitted for the performance review information.  He referred in particular to the upgrades undertaken since the receipt of customer satisfaction data based on customer exit surveys.

The Chairman commented on whether the SLM employee referred to in paragraph 2.37 of the report could run disability and limited mobility classes at Grange Paddocks Leisure Centre in addition to those being conducted at Hartham.  SLM managers outlined the range of work undertaken by that staff member and indicated that working from the Grange Paddocks site could be investigated.

Councillor A Alder referred to the community and charity events SLM had been involved in throughout the year.  She referred in particular to the Anthony Nolan testing days and SLM managers explained that only the two larger sites gave enough users to warrant the events being held there.  They assured Members that the events were well advertised at the smaller sites.

Members made a number of other comments and observations regarding customer satisfaction, value for money and the survey feedback detailed in the report.  Following a request from Members, SLM managers and the Head of Environmental Services undertook to present customer satisfaction data in finer detail in future reports.  Councillor Alder referred to the gender make-up of the 60+ age group customers that were using the Council’s leisure facilities.  The Committee received the report and requested that Members’ comments be forwarded to the Executive Member for Health and Wellbeing.

RESOLVED – that Members’ comments as now detailed be forwarded to the Executive Member for Health and Wellbeing.