Issue - meetings

The Head of Information, Parking and Customer Services submitted a report inviting Members to scrutinise the Council’s website action plan.  The report also presented  new improvement actions embedded within the   Information, Parking and Customer Services Service Plan.

In response to a query from Councillor T Page regarding identifying the location of an internet enquirer, the Head of Information, Customer and Parking Services explained the associated difficulties and gave examples when this would be possible if the customer needed to or chose to provide their address, i.e. requesting t information, updates or certain council services.

In response to a query from Councillor J Ranger regarding the Public Sector Network (PSN) Security, the Director of Finance and Support Services explained that the Council was now PSN compliant.  She explained what levels of data security existed and that Members would only receive data relevant to their role.

In response to a further query from Councillor J Ranger regarding DBS (Disclosure and Barring Service) Police checks, the Chairman stated that the Council did not have direct responsibility for the elderly or vulnerable, so only a limited number of staff had to have this level of check.

Councillor J Wing stated that the new design website was more user friendly.  The Head of Information, Customer and Parking Services stated that it had been given RNIB approval at Level 1 and that the Authority was working towards achieving the higher Level 2.

The Head of Information, Customer and Parking Services referred to the use of video media to promote the Council and said that a project filming Councillors show casing their wards was underway.  He also outlined the need to ensure that the website did not become too ‘noisy’ and cluttered making it difficult for the public to navigate.

In response to a query from Councillor M Pope regarding “paperless” agendas, the Director of Finance and Support Services stated that this was already available via the ModGov app.   Members supported the suggestion that they receive further information on this via the Members’ Information Bulletin.

Members debated the use of the Extranet.  The Chairman suggested that it would be advantageous to have training on this once the new extranet was available.  This was supported. 

Members received the report.

RESOLVED – that (A) the Council’s achievements under the Website Action Plan be noted;

(B)   the actions detailed within the Service Plan be noted;

(C)         the ModGov app and how this can be used by Members be circulated via the Members’ Information Bulletin; and

(D)         training on the updated Extranet be arranged for Members.