Issue - meetings

The Head of the Revenues and Benefits Shared Service submitted a quarterly update report in relation to the following areas:

·                          Performance reporting

·                          Budget 2014/15

·                          Service Plans for 2014/15

·                          Performance Targets 2014/15

·                          Future challenges

Members were advised that the Autumn Statement had included various changes to be introduced from April in respect of Business Rates.  Officers had also received information relating to the roll out of Universal Credit (UC) and an outline of Council Tax changes.

The Head of the Revenues and Benefits Shared Service advised that the workload of the Benefits Service had continued to substantially increase albeit at a reduced rate during the third quarter.  Council Tax Support caseloads had also slightly reduced although overall caseloads had remained relatively stable.

Members were advised that, in conjunction with the increased caseload, the transactions per claim had increased and Officers had attributed the majority of this increase to individuals’ changes in tax credits, which might change frequently if someone was working different hours and/or overtime every week or month.  Members were also advised that, due to the changes in welfare reforms, the demand for discretionary housing payments had also risen significantly and this had proven to be a very resource intensive workstream.

The Head of the Revenues and Benefits Shared Service stated that following a court decision, the Department for Work and Pensions (DWP) had issued revised instructions in November that narrowed the definition of a child that could qualify for a separate bedroom due to disability.

Officers had contacted the households which would be worse off by this ruling and had advised them of the availability of Discretionary Housing Payments to support the transition.  The DWP had also issued revised instructions in January 2014 in relation to customers who might be exempt from the under occupation rule if they had been continuous tenants in receipt of an unbroken award of Housing Benefit entitlement since 1996.  Officers would be engaging with the External Auditors in respect of the appropriate action for the Joint Revenues and Benefits Shared Service.

Members were advised that performance in respect of NI181 had shown a substantial improvement since October 2013 and the table at paragraph 2.3.4 of the report submitted, detailed the current performance figures.  Officers anticipated that, pending the availability of resources, performance should continue to improve.

The Head of the Revenues and Benefits Shared Service advised that the benefit cap was now running as a ‘regular’ feature of the Benefits scheme and the number of customers remained small at approximately 35 – 40 per Authority.

Members were referred to paragraph 2.6.6 as well as Essential Reference Paper ‘B’ for information in respect of the 2014/15 draft budget.  An extensive list of performance information had been collected for the joint service and each Authority had reported a different selection of these indicators and the proposed targets for these published targets was detailed at paragraph 4.1 of the report now submitted.

The Head of the Revenues and Benefits Shared  ...  view the full minutes text for item 10