Decision details

(A)     To note the comments from Overview and Scrutiny Committee held on 20th June 2023;

(B)     To agree the updated waste service policy statements to come into force from May 2025;

(C)     To agree that each council leads on their own customer service provision with one set of processes for customer interactions being developed and agreed with a focus on resolution at the first point of contact;

(D)     To agree to further work to identify resources and costs to integrate the customer relationship management system with the waste management IT system; and

(E)     To agree to the proposed minor updates and changes to financial management and governance arrangements and subsequent minor changes to the Inter Authority Agreement outlined in Section 3.