Decision details

East Herts Complaints Process and Changes to the LGSCO Code of Practice

Decision Maker: Executive

Decision status: For Determination

Is Key decision?: No

Is subject to call in?: Yes

Purpose:

Report on complaints over 2023/24 and an changes to our overall process for handling complaints following changes proposed by the Local Government and Social Care Ombudsman

Decision:

That the self-assessment against the LGSCO Code is agreed (Appendix A) and updated annually

 

Report author: Ben Wood

Publication date: 04/09/2024

Date of decision: 03/09/2024

Decided at meeting: 03/09/2024 - Executive

Effective from: 12/09/2024

Accompanying Documents: