Issue details

OD/2247 Budget provision and approval to purchase a Customer Relationship Management (CRM) System

The Transforming East Herts Programme has a key work project the introduction of a Customer Relationship Management (CRM) system to enable an improvement in customer service and to enable end to end digital processes to provide 24/7 services on the website

Decision type: Non-key

Decision status: Recommendations Approved

Notice of proposed decision first published: 17/11/2022

Decision due: 17 Nov 2022 by Head of Strategic Finance and Property

Contact: Steven Linnett, Head of Strategic Finance and Property Email: steven.linnett@eastherts.gov.uk.

Decisions