Issue - meetings

The Insurance and Risk Business Advisor gave a brief summary of the report.

Councillor Ward-Booth asked about the resilience of IT systems given the recent system outages and what was being done to prevent his happening again. He also asked what Officers working from home did with confidential waste.

The Insurance and Risk Business Advisor said the recent outage had been related to a microwave signal disrupting security software, but this had now been resolved. Staff had agreed to clear protocols regarding confidential waste and taking card payments from home; Members could be assured that the Council had considered this.

Councillor Alder asked whether the Council had been able to quantify how many residents had been using self-service solutions during the pandemic.

Councillor Fernando asked what steps the Council was taking to make EU residents aware of the need to apply for settled status. The Insurance and Risk Business Advisor said he would look into both queries and respond to Members outside of the meeting.

The Chairman asked whether the risk of prices dropping for recyclable material was scored appropriately.

The Head of Strategic Finance and Property said that waste was retained by the Council, but should it be necessary, it could simply present excess waste to Hertfordshire County Council. Prices for plastics were now increasing again, which highlighted how volatile the market was.

RESOLVED – that the report be received and considered.