Issue - meetings

The Executive Member for Development Management and Council Support submitted a report on the complaints received against the Council and of a proposed new vexatious complaint policy.  The Customer Services Manager provided a summary of the report and the complaints received.  In response to a query from Councillor N Symonds, the Customer Services Manager explained that there were no regular complainers but that there was a need to identify and deal with vexatious customers.

It was moved by Councillor J Jones and seconded by Councillor N Symonds, that a recommendation to Council to support a new vexatious complaint policy be approved.  After being put to the meeting and a vote taken, the motion was declared CARRIED.

RESOLVED – that (A) Members support the recommendation to Council to adopt a new vexatious complaint policy; and

(B)   the complaint performance and handling be noted.