Issue - meetings

The Chief Executive and Director of Customer and Community Services submitted a report on the performance of key indicators for Community Scrutiny Committee in respect of the period January 2014 – April 2014 and the 2013/14 performance indicator outturns.

The Chief Executive and Director of Customer and Community Services stated that this was a good outturn with most of the indicators showing “green”.   He requested Members to provide feedback on the new “Dashboard” summary.

Councillor K Warnell stated that in relation to performance indicator (EHPI 64 – Vacant dwellings returned to occupation or demolished),  he believed the target figure of 10 was low.  The Chief Executive and Director of Customer and Community Services stated that the target needed to be considered in the context of the legal complexities involved in the process.

In response to a query from Councillor N Symonds regarding empty homes and the number of staff available to assist, the Chief Executive and Director of Customer and Community Services explained that staffing had been an issue but that there had been a small  increase in resources.

Councillor J Wyllie referred to the 65% customer satisfaction figure (EHPI 1a Percentage of customers satisfied with the service - all) in relation to SLM and leisure services provision.  The Scrutiny Officer explained that SLM’s annual report had been given at the last meeting of Community Scrutiny Committee when the background to the Net Promoter Score (NPS); a new way of measuring customer satisfaction (loyalty) had been explained.  Officers agreed to provide the Member with the supporting papers.

The Committee received the report.

RESOLVED – that the performance for the period January 2014 to April 2014 and the 2013/14 performance indicator outturns be received.