Issue - meetings
Community Scrutiny Healthcheck to December 2013
Meeting: 11/03/2014 - Community Scrutiny Committee (Item 590)
590 Community Scrutiny Healthcheck to December 2013 
PDF 143 KB
Additional documents:
- Community Scrutiny Healthcheck ERP A (Implications), item 590
PDF 54 KB
- Community Scrutiny Healthcheck ERP B (Performance Indicators), item 590
PDF 257 KB
- Community Scrutiny Healthcheck ERP C (PI Guidance), item 590
PDF 97 KB
Minutes:
The Chief Executive and Director of Customer and Community Services submitted a report on the performance of indicators for the period October 2013 – December 2013, the detail of which was set out in the report now submitted and the attached Essential Reference Papers.
Members were advised of an update in relation to EHPI 181 (Time taken to process Housing Benefit New Claims and Change Events) in that a December 2013 figure of 13.7 days should be inserted and that the figure of 13.1 days actually applied to January 2014.
Councillor N Symonds praised Officers regarding an improvement in the time taken to process claims and changes and asked that Members’ thanks be passed on to Officers. This was supported.
The Committee received the report.
RESOLVED – that (A) the reported performance for the period October 2013 to December 2013, as amended, be received; and
(B) Members’ thanks regarding the improvement in the recent figures for processing housing benefit new claims be forwarded to the Head of Revenues and Benefits Shared Services and her team.