Issue - meetings

The Chief Executive and Director of Customer and Community Services submitted a report on the performance of key indicators for Community Scrutiny Committee for the period August to September 2013, the detail of which was set out in the report now submitted and the attached Essential Reference Papers.

Members were advised that 4 EHPI targets had not been achieved (3 red and 1 amber), as detailed at paragraphs 2.2 – 2.5 of the report.  Members were reminded however, that seasonal trends were a key factor in respect of these performance targets.

Members were also advised that, despite meeting the target for September 2013, EHPI 181 had shown a declining trend when performance was compared to the previous month, in relation to the time taken to process Housing Benefit new claims and change events.

The Performance Officer detailed the operation of the new Dashboard Module as detailed at Essential Reference Paper ‘D’.  Councillor J Mayes stated that performance monitoring should be kept simple and the Dashboard Module appeared arbitrary and difficult to understand.

Members had a general debate as to which aspects of the Dashboard Module were helpful or not and felt the most confusing area were the best or worst performing PI lists.

The Committee received the report.

RESOLVED – that (A) the reported performance for the period August to September 2013 be received; and

(B)   Members’ comments regarding the Dashboard Module as set out in Essential Reference Paper ‘D’ of the report now submitted be noted.